NHS
NHS staff will be able to easily and quickly manage patient data within the organ donation process.
From the initial requirements capture phase, I worked to organise large data sets, making an existing and complex web solution logical and intuitive for use within an iOS app. This included integrating new information into an existing solution, alongside prototyping new ideas in Axure.
MY ROLE
User research, User testing, Prototyping, Wireframing and Visual design
CHALLENGES
The primary challenge with this project was the sheer amount of data that needed to be organised, especially as a lot of the data that is captured influences data sets later in the capture process. A lot of time was spent working closely with NHS staff to create a system that meets requirements but is functional and easy to use.
DESIGN AUDIT & USER INTERVIEWS
Before diving into user flows and wireframing, I completed a design audit of the existing system to gain a clear understanding of what the existing solution was, and where there might be areas for improvement. Coming into the project with a fresh pair of eyes allowed for an impartial audit, using UX best practice to guide the recommendations.
In addition to this, I was also able to complete a series of user testing with NHS staff members who regularly interacted with the existing system. In total this included 12 members spanning several teams.
SOME KEY INSIGHTS
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Users work on the go. They often don't have a lot of time to sit and input into complex forms
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Users tend to spend a course of days/weeks gathering all of the information that they need to complete the forms.
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Users work collaboratively across numerous forms at once.
EXPERIENCE REQUIREMENTS
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Navigation: Users need a clear, easily accessible interface that can be used on the go without being overly complicated
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Personalization: Users want to be able to save small amounts of information within the app, rather than having to complete the forms all at once (as per the current system)
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Head-to head comparison: Allows users to easily compare data amongst each other.
TEST CREATION & PROTOTYPING
From the user testing and design audits, we had identified a series of key areas to improve and created hypotheses for these. Some key areas included user management, form input improvement and improved admin management for the system.
From each of the key areas that were identified as within scope for improvement, I began work on a series of wireframing and prototype iterations. These were subject to numerous rounds of internal review and stakeholder sign off.
From here high fidelity prototypes were created to use during user testing sessions. These prototypes were created in Axure to allow for complex form creation and mock-data integration.
USER TESTING
Each prototype was fully end-to-end user-tested over several iterations to maximise the learnings and final output. I created test scripts for each user to allow them to navigate the new features naturally while ensuring that we were able to observe the key behaviours that we wanted to explore. One of the user tests included:
Goal & Methodology
Goal:
To have the user successfully complete an end-to-end patient form, with all of the required data input.
Methodology:
The usability test consisted of twelve users and a set of tasks written out to be followed by the user.
User Testing Tasks
Task 1: To have the user create a new mock patient profile.
Task 2: Was the process intuitive and easily accessible to you?
Task 3: To have the user complete the data entry forms chronologically as if they were adding a patient's information.
Task 4: Where would you go to review the data that was input?
Task 5: How would you share and review a patient form with another user?
OUTCOMES
Understand that the current technologies and certain features will be rolled out slowly from the MVP’s launch - with small iterations replacing the existing functionality. We took a lot of learning from this project and have created a significantly improved user experience. Even though I had plenty of ideas that extended beyond MVP, I had to sometimes step back and consider if they were realistic with the dev team’s time and the restraints on code bases and APIs that we currently have.
NEXT STEPS
Identify further areas to be audited and user-tested.
Manage the delivery of the design with the dev teams.
Document the outcomes for third party stakeholders.